Cloud VoIP Telephony
Tiva VoIP telephony offers a number of advanced telephone features, a reliable support network and the experience and knowledge of a successful multinational telecommunications provider.
How it works
VoIP is an acronym for “Voice over Internet Protocol” and means that your telephone call is being translated into data and transmitted across a broadband connection – just like any other file or email you might send. Once the data reaches the other end (be it a landline, mobile or IP phone) it is converted back -so fast that you won’t even notice it happening.
VoIP Telephony Major Features
|| This feature enables users to appear at their desk, regardless of their location. By enabling itinerant employees to turn any phone into their office extension, expenses are simplified and cheaper as all calls are sent to a single bill.
||inbound personal call management for virtual secretary type features based on caller ID, time of day and duration of ringing.
||our service integrates with Microsoft Outlook by combining contacts with the ability to manage the feature set from the desktop.
|Click to dial
||in addition to combining your contacts into one manageable source – the click to dial feature allows users to right-click a number on their screen and dial out from their IP or desktop phone.
||Our voice messaging service goes above and beyond by sending a notification and recording of voicemails to your inbox as an attached WAV file
|Screen pop (via the Unity toolbar)
||incoming callers are identified in a pop-up box on your screen – easily reject or answer calls without looking away from work.
||Incoming calls to specific teams are identified and managed depending on assigned hunt group settings. With 4 routing methods you can ensure that you and your employees speak to the right person at the right time.
- Circular – call is sent to first available user on a list
- Regular – calls are directed in a pre-determined order of priority
- Simultaneous Ring – all extensions in a group are alerted until one user answers.
- With Uniform – as a call is completed users are moved to the end of the queue where they won’t be alerted until everyone else in the team has taken a call.
|Anonymous Call Rejection
||Private Caller? Telemarketers? Have them sent straight to your voicemail and check them at your own convenience.
||Expecting an important call? Input up to six numbers where the call is to be directed until you pick up.
||Offers a number of features that assist in directing, queuing and holding callers.
- Reception Console
- Music on Hold
music is played while callers wait – clients may upload their own music or select from a catalogue.
also known as Interactive Voice Response (IVR) presents callers with a list of options directing them to the right user.
||Download the BRIA softphone to your smartphone device and then use your VoiP system from your mobile – at VoIP rates.
World-class VoIP telephony with only a small investment
Our feature-rich VoIP telephony solution requires no complex installation and will increase mobility by easily allowing staff to work from the office, home or abroad.
All you do is buy an appropriate VoIP telephone from a constantly expanding range and then select one of our VoIP telephony packages. We do the rest.