NOTE: If you are looking for VoIP telephony during the Coronavirus (COVID-19) Pandemic, please visit our emergency VoIP page here

Cloud VoIP Telephony

Tiva VoIP telephony offers a number of advanced telephone features, a reliable support network and the experience and knowledge of a successful multinational telecommunications provider.

How it works

VoIP is an acronym for “Voice over Internet Protocol”  and means that your telephone call is being translated into data and transmitted across a broadband connection – just like any other file or email you might send. Once the data reaches the other end (be it a landline, mobile or IP phone) it is converted back -so fast that you won’t even notice it happening.

VoIP Telephony Major Features

Feature Name Description
Remote Office  This feature enables users to appear at their desk, regardless of their location.  By enabling itinerant employees to turn any phone into their office extension, expenses are simplified and cheaper as all calls are sent to a single bill.
Call Routing inbound personal call management for virtual secretary type features based on caller ID, time of day and duration of ringing.
Outlook Integration our service integrates with Microsoft Outlook by combining contacts with the ability to manage the feature set from the desktop.
Click to dial in addition to combining your contacts into one manageable source – the click to dial feature allows users to right-click a number on their screen and dial out from their IP or desktop phone.
Enhanced voicemail Our voice messaging service goes above and beyond by sending a notification and recording of voicemails to your inbox as an attached WAV file
Screen pop (via the Unity toolbar) incoming callers are identified in a pop-up box on your screen – easily reject or answer calls without looking away from work.
Hunt Groups Incoming calls to specific teams are identified and managed depending on assigned hunt group settings.  With 4 routing methods you can ensure that you and your employees speak to the right person at the right time.

  • Circular – call is sent to first available user on a list
  • Regular – calls are directed in a pre-determined order of priority
  • Simultaneous Ring – all extensions in a group are alerted until one user answers.
  • With Uniform – as a call is completed users are moved to the end of the queue where they won’t be alerted until everyone else in the team has taken a call.
Anonymous Call Rejection Private Caller?  Telemarketers? Have them sent straight to your voicemail and check them at your own convenience.
Sequential Ringing Expecting an important call?  Input up to six numbers where the call is to be directed until you pick up.
Call Centre Offers a number of features that assist in directing, queuing and holding callers.

  • Reception Console
  • Music on Hold

music is played while callers wait – clients may upload their own music or select from a catalogue.

  • Auto Attendant

also known as Interactive Voice Response (IVR) presents callers with a list of options directing them to the right user.

Smartphone Integration Download the BRIA softphone to your smartphone device and then use your VoiP system from your mobile – at VoIP rates.

World-class VoIP telephony with only a small  investment

Our feature-rich VoIP telephony solution requires no complex installation and will increase mobility by easily allowing staff to work from the office, home or abroad.

All you do is buy an appropriate VoIP telephone from a constantly expanding range and then select one of our VoIP telephony packages. We do the rest.

voip telephony logo

Download the Cloud VoIP Telephony Product Sheet here.

Ready to take the next step? Request a call back.

Don’t just take our word for it!

Tiva look after all the IT in our UK office. They work with our French Parent company to implement the UK part of worldwide projects. We have a number of remote users who require constant access to our systems in the UK upon which we are very reliant. The Tiva staff are always knowledgeable and helpful

Sue Hoefling Ceva Santé Animale

So, What do you think?

You may be satisfied with your technology, but could it be better?
If your values align with ours, let’s talk.

Get in touch