Tiva IT - Our Services
Business IT Support
Our business is to support your business. Whether you are looking for a professional organisation to look after your infrastructure, assistance with moving or setting up an office or looking to update your IT equipment we have the expertise and experience to offer you as much or as little assistance as you require. All of our support packages are flexible and include pro-active service visits to ensure your business IT systems are ready and able to support your needs. For many of our customers we are their IT department. For businesses with an Internal IT department we can free up resource, cover during holiday and extended leave and extend skills.
Although tailored to suit individual needs all our IT support packages include:
A dedicated Technical Account Manager
Although we have a dedicated Helpdesk, the individual at Tiva responsible for the IT Support we provide to you has a technical not a sales background. They are incentivised to keep a good working relationship not on sales so you can trust they have your interests at heart and not a sales target.
Remote Monitoring
By being alerted when a condition arises we are able to fix many issues before they become major problems. Everything we monitor is emailed to you in a clear, easy to read report.
Pro-active Onsite visits to keep your systems running optimally
We carry out regular checks by visiting your offices that would be impractical to carry out remotely and provide you with a report when we’ve finished.
Unlimited On-site engineer visits
We will visit your office an unlimited number of times to resolve issues that cannot be resolved over the telephone or remotely.
Regular strategy meetings
We carry out regular strategy meetings at your office to discuss the previous period of support and help you plan for the future.
Management of your renewals and software licensing
We’ll advise you when and what you need to renew such as an Anti Virus renewal and we’ll help you keep track of your software licenses to help you stay legal.
